Shipping policy
At Femme Aura, we are committed to delivering your order safely and on time. Please read our shipping policy below for complete details.
1. Order Processing
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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We may contact you by phone or WhatsApp to confirm your order details.
2. Delivery Time
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Standard delivery within Pakistan usually takes 2–5 business days.
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Delivery to remote areas may take additional time.
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Estimated delivery times may vary depending on the courier service, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Charges
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Shipping charges are calculated and displayed at checkout.
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Promotional offers such as Free Delivery may be available from time to time and will be mentioned on our website.
4. Order Tracking
Once your order has been dispatched, you may receive a tracking number through SMS, WhatsApp, or email, depending on the information provided during checkout.
5. Delivery Issues
Please make sure your name, phone number, complete address, and city are correct when placing your order. We are not responsible for delays caused by incorrect or incomplete delivery information.
If your parcel is delayed or you experience any delivery issue, please contact our customer support team.
6. Damaged or Missing Items
If your parcel arrives damaged or an item is missing, please contact us as soon as possible after delivery. We may require photos or other information to investigate the issue and assist you.