FAQs

1. How can I place an order?

Simply browse our products, select your desired item, add it to your cart, and proceed to checkout. Enter your delivery details and place your order.

2. How long does delivery take?

Orders are usually delivered within 2–5 business days across Pakistan. Delivery times may vary depending on your location and courier service.

3. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available on eligible orders.

4. How can I track my order?

Once your order has been dispatched, you may receive tracking details through SMS, WhatsApp, or email.

5. Can I cancel my order?

Order cancellation may be possible before the order is dispatched. Once an order has been shipped, cancellation may not be available.

6. Can I return or exchange my order?

Yes, eligible products can be returned or exchanged according to our Refund & Return Policy.

7. What if I receive a damaged or incorrect product?

Please report the issue as soon as possible after receiving your order. We may require photos or videos of the product and packaging to process your request.

8. Are the product colors exactly as shown online?

We make every effort to display product colors accurately. However, colors may appear slightly different depending on your device or screen settings.

9. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to update your delivery details. Changes may not be possible after the order has been dispatched.

10. Is my personal information secure?

Yes. We take reasonable measures to protect your personal information and provide a secure shopping experience.

11. How can I know if my order has been confirmed?

After successfully placing your order, you will receive an order confirmation through the available communication method.

12. Where can I find your policies?

You can view our Shipping Policy, Refund & Return Policy, Privacy Policy, and Terms of Service on their respective pages.

Femme Aura — Your Style, Your Aura.