Return & Refund Policy

At Femme Aura, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

• The product is damaged or defective upon delivery.

• You received the wrong product.

• The order is incomplete or missing an item.

• The product does not match the description provided on our website.

2. Return Request

• Return requests must be made within 7 days of receiving your order.

• Please contact our customer support team and provide your order number and clear photos/videos of the product and packaging.

• Products must be returned in their original condition and packaging, unless the product was damaged upon delivery.

3. Non-Returnable Items

Items may not be eligible for return if:

• They have been used, washed, damaged, or altered by the customer.

• The original packaging, tags, or accessories are missing.

• The return request is made after the specified return period.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider or bank.

5. Exchange / Replacement

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange instead of a refund, depending on product availability.

6. Return Shipping

If the return is due to our error, such as receiving a damaged or incorrect product, we will cover the applicable return shipping cost.

For returns due to a change of mind or other customer-related reasons, return shipping charges may apply..